Frequently Asked Questions
1. What is required to reserve at Cabin Fever Vacations cabin?
Cabin Fever has one of the most guest-friendly Reservation Policies in the Smoky Mountains. To make a reservation, only the first night’s rental plus the Administrative/Hot Tub fee and tax is required for a deposit. Payment in full to secure the cabin is required no less than 14 days prior to arrival. If guest would like final payment to be charged to any other credit card, other than the card on file, then it is the guest responsibility to phone in the other payments on or before 14 days prior to arrival. Otherwise Cabin Fever will automatically charge the balance due to the original credit card on file. If unable to charge balance due to credit card on file, Cabin Fever will make every attempt to contact guest for final payment, as reservations not paid in full at least two weeks prior to arrival are subject to cancellation and a forfeit of the amount paid. If booking is made 14 days or less prior to arrival, then the entire balance will be charged at the time of booking.
Pursuant to the provisions of the Tennessee Code Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Section 62-13-104(b)(3), Subdivision (D)(i), Cabin Fever Vacations, Inc. discloses the following as policy:
“All advance rent deposits, damage fees, taxes, and balance of rent due are deposited into a bank rental operating account. These deposits are considered earned income to Cabin Fever Vacations, Inc. upon receipt and may be used immediately. Any refund considerations are expensed from the general books of Cabin Fever Vacations, Inc. on a case by case basis.”
Should you need to change your dates, you can reschedule your reservation any time with no penalty, as long as the change is processed at least 14 days prior to your arrival date. If you cancel more than 14 days from your arrival, Cabin Fever will provide an allowance in the amount of the forfeited deposit, less any applicable sales tax, for use on a future stay within one year. When the new reservation is made, a $50 rebooking fee will be charged to the new reservation. Cancellations within 14 days of arrival, will result in all funds on deposit being forfeited.
2. Are the Damage Waiver and Administrative/Hot Tub fees refundable?
Non-Refundable Damage Waiver
In lieu of a normal security deposit there will be a non-refundable damage waiver fee applied to each reservation based on the size of the cabin in the following schedule:
One and Two Bedroom cabins – $35
Three and Four Bedroom – $45
Five and Six Bedroom – $55
Seven and Larger – $65
The damage waiver covers up to $1,000 in ACCIDENTAL damages, such as broken kitchenware, coffee pot, etc. This does not cover non-accidental damage to furniture and electronics (i.e. damaged television, broken VCR/DVD, broken bed frame, broken sleeper sofa, etc.)
Guest will be responsible for all intentional or reckless damages, and the credit card on file will be charged.
Guest also authorizes agent to charge any expenses relating to intentional or reckless damage, cleaning of the unit beyond a normal cabin clean (EX: heavy partying, trash, etc.), or theft of any property from the unit, to the credit card on file for that cabin. The guest who uses their credit card for the deposit is considered the responsible party, and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the group caused the damage.
Non-Refundable Administrative/Hot Tub Fee
In accordance with our commitment to excellence and the Sevier County Health Department, all hot tubs are cleaned and treated prior to each check-in. Because of this, and all the processing involved with booking reservations, a non-refundable $75 Administrative / Hot Tub Fee will be added to each reservation. If reserving a cabin with a private swimming pool, a $60 non-refundable pool fee will be added to the reservation, to help with cost associated in maintaining a private swimming pool.
3. What are your Office Hours?
Our office is open
Monday through Saturday 9:00 a.m. to 9:00 p.m. EST
Sunday 12:00 p.m. to 6:00 p.m. EST
4. What time is check-in/check-out?
Check-in time BEGINS at 3:00 p.m. EST.
While we will make every effort to have your cabin ready promptly, from time to time there may be a delay in having your cabin ready for check-in at 3:00 p.m. and your patience is greatly appreciated.
If you are checking in after the office has closed (9 pm Monday- Saturday: 6 pm on Sunday), your check-in welcome package (including key code and map to your cabin) will be provided at our office for pick up. We ask that you come to the office prior to 12:00 pm (noon) the following day to complete the check-in process. Guests who do not complete check-in paperwork by the end of business hours the day after arrival will be assessed a $50.00 late processing fee.
Check out time is 10:00 a.m. EST
Our check out procedures are very simple, we ask that you place dishes in the dishwasher, trash in the outside receptacles, make sure the cabin is secure before departing and give please us a call at our guest services office 865-908-1919 to let us know you have departed the cabin. Please respect check out time, as we need the time to prepare the cabin for the next guest arrival.
Please Note – In observation of these two national holidays, no reservations will be scheduled for arrival on: THANKSGIVING DAY (NOV. 27) & CHRISTMAS DAY (DEC. 25).
5. Can we check in early?
Early Check-In is typically not possible. However, if you are in the area before 3 pm go ahead and stop by the office. If your cabin is clean and ready we will be happy to allow you to go to the cabin. If it is not ready we will gladly take your cell number and contact you should the cabin come available before 3pm. Due to our high standards for cleanliness, there is a chance that not all units will be ready for check-in promptly at 3 pm, especially during peak and holiday season. Our pool cabins will not be available for early check-in due to the required cleaning & maintenance of the pool. We ask for your patience and suggest that you have alternate plans for a couple of hours in case your unit is not ready.
6. What do I need to do to check-in?
All that is required at check-in is that we make a copy of the person driver’s license for whom the reservation is made (the person that’s name is on the reservation). If you wish to have another party member check-in for you, please call our office at 1-866-212-2246 prior to your arrival day and let our reservationists know and we will make note in your reservation. We will also have a few documents to have signed and go over with you to help make your stay all it can be and more.
7. What if I cannot make it to the office before you close?
If you are checking in after the office has closed (9 pm Monday- Saturday, 6 pm on Sunday), your check-in welcome package (including key code and map to your cabin) will be provided at our office for pick up. We ask that you come to the office prior to 12:00 pm (noon) the following day to complete the check-in process. Guests who do not complete check-in paperwork by the end of business hours the day after arrival will be assessed a $50.00 late processing fee.
8. How do I get there?
9. Are the cabins stocked? With what?
All cabins include nicely equipped kitchens, if you plan on doing a lot of cooking you may want to bring additional pots and pans and cooking supplies. Linens and towels are provided based on the size of the cabin reserved, along with basic kitchenware and utensils. A starter supply of soap, dishwashing detergent (if unit is equipped with a dishwasher), toilet paper, trash bags, and paper towels are provided. You may also want to bring coffee, sweetener, your favorite soap and shampoo as well as any other little items that are part of your daily routine. We do supply the basics but for extended stays you will want to bring additional supplies.
10. Are towels and linens provided?
Linens and towels are provided based on the size of the cabin reserved. If you are staying for several days, you may want to bring additional towels and beach towels for the hot tub/pool or bring laundry soap to wash your towels in cabins equipped with a washer and dryer. At Cabin Fever Vacations we try to be an environmentally friendly company and if you can hang up your towels and re-use them during your visit this will help us have a lower impact on the environment. Also note, not all cabins have washers and dryers. Please check the amenities list for your cabin to see if your cabin is equipped with a washer and dryer.
11. What do I need to bring?
All you need to bring is yourselves, clothes, food and a SMILE!! For a list of suggested items you may want to bring please check out our What to Pack Check-List.
12. Do I need to bring gas/charcoal for the grill?
We do not provide charcoal for cabins equipped with a charcoal grill. Be sure to bring your own charcoal and lighter fluid, if needed, is staying in a cabin equipped with a charcoal grill. Cabins equipped with a gas grill, gas is provided. Should your grill gas tank run out, please contact our guest services office at 865-908-1919, during regular business hours and we will be happy to send someone to replace the tank.
13. Where are the cabins located?
We have cabins located from Sevierville to Cosby and everything in between. We offer secluded cabins and many wonderful cabins located in some of the most prestigious resorts in the Smoky Mountains. We have the perfect cabin for your next smoky mountain getaway.
14. Can I get an address to the cabin?
Since you have to check-in at our office and for your safety and security we do not give out your cabin address information prior to your check-in on your day of arrival. Once you arrive and check-in and sign all appropriate paperwork we will provide you the cabin address and easy to follow directions to your cabin.
15. Can we get to our cabin if it snows?
Mountain roads can be tough at any time of the year. We do not guarantee any road surface conditions. Most roads in our area are well maintained, but they are curvy and steep. Some units may have gravel drives or roads. Each individual resort’s Home Owner Association is responsible for the routine maintenance of the roads in their resort. Typically these roads are well maintained. Some smaller resorts do not have any type of maintenance or plowing services. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions and in some cases resorts may be closed by the Home Owner Association or access may be limited. It is strongly recommended that all guests during these seasons have four-wheel drive and/or chains. Four-Wheel Drive and/or chains DOES NOT guarantee that you will be able to access your cabin. Winter road conditions and maintenance are not guaranteed. We do not issue refunds due to poor road conditions caused by the lack of maintenance by any resort Home Owner Association, other third party sources, or due to inclement weather or otherwise.
You are responsible for your transportation. We cannot provide any transportation for guests nor are we responsible for any towing charges you may incur during your stay. When mountain roads are deemed by the Cabin Fever Vacations management team to be unsafe for guest travel, CFV reserves the right to transfer or cancel any reservation and issue an inventory certificate. It is the guest responsibility to check weather forecasts and road conditions prior to departing for their getaway. If you have any concerns about road conditions leading to your cabin please contact our guest services office at 1.866.342.2246.
16. Are the Arcades in the cabins coin operated?
Arcade machines in any of our cabins are free of charge and do not require coins to operate them. Typically all that is required is that you turn the machine on and allow it to warm up.
17. Are the Fireplaces operational year round?
Fireplaces are not operational year round but the fireplaces are opened from October 1st through April 1st each year. If your cabin is equipped with a gas fireplace, from time to time you may notice an odor of gas outside the cabin, as long as the pilot light is lit in the fireplace, this is probably the pressure release valve at the gas tank. If you are concerned please contact our Guest Services office.
18. When do the resort pools open?
Each resort area is privately maintained and operated but typically resort pools are opened Memorial Day and typically close on or around Labor Day.
19. What if there are issues in the cabins?
If you have any issues at the cabin or need anything during your stay please contact our guest services office during regular business hours. Should you have an emergency after hours we have a 24 hour/7 day a week live person to assist you in the case of an emergency. For non-emergency after-hours calls, please leave us a message and we will be happy to assist you when we re-open.
20. Is there daily maid/housekeeping service?
We do not provide daily maid and linen service. We ask that you hang up and re-use your towels and launder them in the cabin should they require laundering during your stay with us.